UNAWARE IT WAS
HAPPENING.
NBC’S TOM COST TELL
COSTELLO HAS DETAILS.
>>Reporter: IT’S A PRETTY SIMPLE CONCEPT,
A 4-YEAR-OLD CAN’T
CONSENT TO CHARGE A PARENTS’ CREDIT CARD
BUT YOUNG CHILDREN
WERE PLAYING POPULAR KIDS’ GAMES ON
AMAZON’S KINDLE WITH
TAP ZOO AND MORE. SUDDENLY, UP POPPED AN
OPTION FOR THE CHILD
TO BUY MORE VIRTUAL PETS, MORE GOLD COINS
OR STARS BUT FOR REAL
MONEY. ANYWHERE FROM 99 CENTS
TO $99.
THE KIDS, OF COURSE, QUICKLY AGREED.
>>SO WE ALLEGE THAT
PARENTS WERE BEING HIT WITH THESE CHARGES,
MANY OF WHICH WERE
LARGE-DOLLAR CHARGES AND LARGE NUMBERS OF
CONSUMERS COMPLAINED.
>>I WAS PRETTY ASTONISHED.
I WAS QUITE ILL TO MY
STOMACH. >>Reporter: JULIE
PANICKED AFTER THEN
8-YEAR-OLD HANNA SPENT $10,000 BUYING VIRTUAL
FOOD FOR A VIRTUAL PET
ONLINE. PUTTING THE FAMILY
TRIP TO YELLOWSTONE IN
JEOPARDY. >>WE THOUGHT WE WERE
GOING TO HAVE TO
CHANGE OUR VACATION PLANS OR CANCEL OUR
VACATION PLANS THAT WE
HAD WORKED ON FOR MONTHS AND MONTHS OF
PLANNING.
>>Reporter: THANKFULLY, AMAZON
REFUNDED THE $10,000.
NOW IT’S REACHING OUT TO TENS OF THOUSANDS
OF CUSTOMERS REFUNDING
$70 MILLION BACK TO THEIR CREDIT CARDS.
IT’S ALSO REQUIRING
PASSWORDS FOR PURCHASES MADE IN
KIDS’ GAMES AND
ENCOURAGING PARENTS TO GO TO THE APP STORE
AND SETTINGS AND IN
APP PURCHASES TO SET PASSWORDS OR PIN
CODES.
THE TAKE AWAY, PAYING CUSTOMERS DO HAVE TO
CONSENT BEFORE THEIR